From licence requirements to pick-up times and mileage inclusions, we’ve compiled the answers to the questions we’re asked most often. Can’t find what you’re looking for? Just get in touch — we’re here to help.
You can manage your booking easily online via our Express Check-In page. Just enter your Booking ID and surname to review your reservation and update key details.
You can:
Completing these steps online helps speed up the process and shortens the time needed at pick-up.
You can cancel your booking via the link in your confirmation email, contact us here, or by calling our Reservations Team on 1300 227 473 (AU) or 0800 445 492 (NZ).
Cancellation Policy:
You can either prepay online or pay at the counter when collecting your vehicle. If you choose to prepay, select “Pay Now” or “Book over the Phone” during the booking process.
Even for prepaid bookings, a physical Visa, Mastercard, or Amex card must be presented at pick-up under the hirer’s name, and a bond will be processed at that time.
Accepted Payment Methods:
Not Accepted:
Cash, gift cards, prepaid or contactless-only payments (e.g. tap-and-go via phone/watch).
A 1.65% card transaction fee (incl. GST) applies to all card payments. All charges are processed in AUD. Please note that currency conversion fees or exchange rate differences are not the responsibility of Alpha Car Hire.
For full details on bond amounts and pre-authorisation, see our Rental Requirements.
All rentals require a bond, which is pre-authorised on your card at pick-up. The bond amount depends on your selected Liability Reduction option.
For commercial vehicles, bond amounts range from $450 to $1,250.
To compare options and see what’s included, view our Liability Reduction Table.
For commercial vehicles, daily kilometre limits apply:
Excess Kilometre Charge:
If you exceed the daily kilometre limit, an additional charge of $0.33 per kilometre will apply.
Simply enter the promo code in the ‘Promo Code’ section of the search form when entering your booking details.
When paying with a credit or debit card, a Card Transaction Fee of 1.65% will apply to any amounts paid by card. This fee covers the charges imposed by the card issuers.
